Support & Help Center
Horizon Plus and Latitude Plus pre-orders are open. Search for order, setup, download, shipping, warranty, or return help.
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Pre-order and order helpChanges, cancellations, balances, and shipment timing.
Include your order number and the name on the order when asking to change an address or cancel before shipment. Pre-order deposits are set in US dollars at $100 for Horizon Plus or Latitude Plus. Shopify converts the deposit at checkout. Deposits are fully refundable before shipment.
Horizon Plus has a $249.99 balance due before it ships in Q1 2027. Latitude Plus has a $249.99 balance due when it ships in Q1 2027. We email the invoice for each balance to the address on your order.
You can cancel your whole pre-order any time before it ships and get your deposit back, or cancel just one item, such as an optional kit, and keep the rest. Once a refund has started, it usually takes 5 to 10 business days to reach your original payment method.
Email order supportSetup and compatibilityProduct, computer, simulator, connection, and configuration help.
Tell support which product, operating system, flight simulator, connection path, and mount or cockpit setup you use. Describe what happened and what you expected.
Horizon Plus and Latitude Plus work with Windows 10 and 11, and we have tested them with Microsoft Flight Simulator 2024 and X-Plane 12. Buttons and axes work without installing anything. Avionics panels, haptics, lighting, and profiles need Meridian GMT software, which will be on the Downloads page. Handheld Flightdeck supports Windows 10 and 11, Microsoft Flight Simulator 2024, and X-Plane 12 on PC, plus Xbox Series X|S. It connects by wired USB or its included 2.4 GHz dongle; Windows also supports Bluetooth. Headset audio and microphone input work in every supported connection mode.
Device not detected, or keeps disconnecting? Try another USB cable that carries data, use a different USB port, and plug straight into the PC instead of a hub or dock. If Windows shows a Device Manager error, include its code when contacting support. Follow official instructions for firmware updates and recovery.
Email setup supportDownloadsManual, firmware, driver, and setup-file availability.
Manuals, drivers, firmware, and simulator profiles will be posted on the Downloads page as each one is ready.
Check available downloadsWarranty and returnsCoverage, return conditions, and how to request help.
Read the policy before returning hardware. For a warranty claim, email support with your order number, the product's serial number, and a short description of the problem. Photos or a short video help.
Read the warranty and return policyShipping, taxes, and deliveryPublished dates, address changes, regional costs, and tracking.
Website prices for the EU and UK include tax. US - International prices exclude tax. Shopify confirms the final currency, tax, and shipping from the checkout address.
Read the shipping policyNo support results
Try pre-order, setup, downloads, shipping, or warranty. You can also email support.